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Internship Skills: Difficult Scenarios and Difficult People

Internship Skills: Difficult Scenarios and Difficult People


For this exercise, we will take a look at difficult situations that can arise at work.

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Learning Objectives
1.     Pinpointing Your Triggers
2.     Recognize How Culture and Personality Influence Your Reactions
3.     Implement Healthy Conflict Resolution Strategies
4.     De-escalate Volatile Situations

Pinpoint Your Triggers

Discussion: What do you think your personal triggers are? What kinds of interactions have pushed your buttons in the past?

Culture
 

 
Discussion: Where have you encountered cultural differences and conflicts in the past? What did you learn from them?

Gender

 



Discussion: Where have you confronted gender differences in the past? How have you confronted them?

Personality


Discussion: Which personality type/s are you? How do you interact with the various personality types?

Strategies




 De-escalating Volatile Situations

Discussion: How else can you handle these kinds of situations?

Practice
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HOW WOULD YOU HANDLE…

1.     A supervisor who asks you to come in during a time when you have class?
2.     A co-worker who asks you out?
3.     A copier that broke when you were using it?
4.     A moment when you had no assigned tasks because you completed all that you were given?
5.     A request to go somewhere that you thought might be unsafe?
6.     Seeing your co-worker in a bar on Saturday night?
7.     A co-worker who just seems rude to you all the time?
8.     An assignment to use a computer program that you had never used before?
9.     A missed deadline?
10. An emergency situation that will make you very late for work?
Develop good and bad examples for how to handle these situations.
Your Story
What’s the most difficult situation you’ve had so far?
What’s the worst situation you can realistically imagine?
Counterbalance!
What’s the best situation you’ve had so far?
What the best situation you can realistically imagine?

Download the scenarios as a word document (handout), without the videos, here: https://www.dropbox.com/s/45n8rc35eollggv/Difficult%20Scenarios.docx?dl=0.

Check out my internships Pinterest board here: http://www.pinterest.com/popculturefreak/professional-skills/. 
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