Internship Skills: Difficult Scenarios and Difficult People For this exercise, we will take a look at difficult situations that can arise at work. --> Learning Objectives 1. Pinpointing Your Triggers 2. Recognize How Culture and Personality Influence Your Reactions 3. Implement Healthy Conflict Resolution Strategies 4. De-escalate Volatile Situations Pinpoint Your Triggers Discussion: What do you think your personal triggers are? What kinds of interactions have pushed your buttons in the past? Culture Discussion: Where have you encountered cultural differences and conflicts in the past? What did you learn from them? Gender Discussion: Where have you confronted gender differences in the past? How have you confronted them? Personality Discussion: Which personality type/s a...
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